INDIANAPOLIS — AT&T has blamed its nationwide network outage Thursday, Feb. 22 on an error in coding, without elaborating. Now, the company is looking to compensate those who were affected.
Shortly before 9:30 p.m. Feb. 24, AT&T posted on X, formerly known as Twitter, that it will apply a credit to potentially impacted accounts “to help reassure our customers of our commitment to reliably connect them – anytime and anywhere.”
On the AT&T website, the company said a $5 credit per account will be applied to accounts within two billing cycles, depending on when their bill closes. According to AT&T, $5 is the average cost for a full day of service.
“We’re also taking steps to prevent this from happening again in the future. Our priority is to continuously improve and be sure our customers stay connected,” AT&T said in a statement.
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