T-Mobile customers may be eligible for $10–$80 in bill credits after nationwide outage

BELLEVUE, Wash. — T-Mobile customers affected by last week’s nationwide outage may be able to receive bill credits ranging from $10 to $80, according to multiple customer reports.

The outage, which lasted for about seven hours, left hundreds of thousands of users across the United States without service. Many iPhone customers saw an “SOS” indicator on their devices and were unable to make calls, send text messages, or use cellular data.

While T-Mobile apologized after service was restored, the company has not automatically issued compensation. Instead, customers report they were able to obtain bill credits by contacting T-Mobile Customer Care, with some receiving $10 and others up to $80, in some cases spread over several billing cycles.

Affected customers are encouraged to contact T-Mobile Customer Care, including through the T-Life app, to inquire about potential compensation for the disruption.