AirBaltic economy is one you must fly

Customer service is where airBaltic stands out above the rest.

Official response and confirmed impact

From the moment we stepped on board, the cabin crew was smiley, approachable, and friendly until disembarkation.

All cabin crew are immaculately presented in airBaltic’s smart uniform and conduct themselves with pride throughout the flight.

Two of airBaltic’s values are ‘we care’ and ‘we deliver,’ and its crew lives by this with every interaction.

airBaltic includes nothing in the economy fare, but the airline has some of its best food available to pre-order.

These dishes never appear on the trolley, so you have to add them when you book or later through ‘manage my booking’ or check-in.

Riga departures close 12 hours out for a limited list and 24 hours for the full menu, while most other stations want 36 hours.

Once you have paid, there is no changing your mind and no refund, which feels a little unforgiving.